Refund Policy
Returns & Exchanges
Thank you for shopping at ourtbs.com. We hope you're satisfied with your order. However, if you're not 100% satisfied, we've made the return process easy for you.
What is your return/exchange policy?
- 1. We accept return/exchange requests within 30 days of delivery.
- 2. Returned and exchanged items must be in new, unworn condition without any damages and with the original hang tag attached.
- 3. Please do not send your returns to the address on your package. It is not the return address and will affect the return process.
- 4. Return Address: 5th Floor, Hongyue Warehousing and Logistics, No. 316, Ganggang Avenue North, Wanjiang Street Dongguan Guangdong China
How do I return/exchange an item?
STEP 1: Email us at support@ourtbs.com with the following details
1. Your order number
2.The item(s) you‘d like to return/exchange;
3. Reasons for each return/exchange item(for quality issue please attach pictures);
4. New item link/color/size for exchange.
Step 2: Get authorization from customer service and ship the parcel back to the address provided (please keep the return receipt).
Step 3: Send the return receipt to customer service so they can track the parcel and arrange an exchange in advance.
How soon can I expect to receive my refund or exchange?
1. Once your return is received at our facility, your refund/exchange
processing may take up to 3-5 business days. We will send you a confirmation email once we have received your item(s) and the refund has been processed.
2. We cannot reimburse original shipping or handling charges
3. Once your cancellation or return is approved, the refund will be issued to your original payment method within 7 business days. Please note that the timing for the refund to appear in your account may vary depending on your bank or payment provider.
4. We will start the exchange process immediately after the return tracking information is confirmed so that you can receive your exchange item(s) as early as possible.
Why haven't I received my refund?
If you haven't received a refund, please check your bank or PayPal account or contact your credit card company. It may take up to 3 business days for your refund to be officially posted. You can also contact our customer service at support@ourtbs.com
Can I cancel my order?
We accept order cancellations before the product is shipped or produced. However, orders cannot be canceled after the parcel is shipped.
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